User Manual
Card order
In the Bercode issuer services role, Card management menu, Card order submenu, you can request the production and naming of your cards with the help of the New order menu button. You can search from your previously created cards, view the details of each order, or even Delete former specifications (according to GDPR rules).
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New order:
- Select the Graphics to be placed on card belonging to the order. (If only one graphic is visible, it will be selected automatically.)
- When ordering, please select whether you would like plastic delivery or virtual delivery only! If you choose the print on plastic option, your order will automatically be created virtually, and you can download it later.
- When entering a Shipping address, you can select a (central) address or even request that the order will be delivered for each customer separately.
- Use the table to upload the information related to the new order. Be sure to use lowercase, uppercase, accents and hyphens. (If the table does not appear in your browser, please press Ctrl+F5.)
- If you are ordering a photo card, make sure that the name given and the name of the related photo is the same when filling in the Excel spreadsheet!
- When naming the photo, be careful to use uppercase and lowercase letters. Photos can have an extension of either .jpg or .JPG. Eg Name: John Doe; Photo title in Excel: John_Doe.jpg; Name of photo in attachment: John_Doe.jpg (so JPG cannot be capitalized, file matching is important). The file name can only contain Latin letters, numbers and hyphens, without spaces. The data stored in the uploaded zip file cannot differ from those entered in the table.
- When you enter a date, the table will automatically offer you a good one-year validity by clicking on that cell, but you can rewrite it at any time (in YYYY-MM-DD format).
- When selecting a bercode level, you can use the names specified in the drop-down menu by clicking on the cell, but you can also enter them manually (or copy them from your own table).
- If necessary, you can delete the data in the Table.
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Shipping method and shipping address settings:
- Choose whether you want your card(s) delivered to a GLS parcel point or to your door.
- The shipping address shows the address specified when setting up the Partner Profile. You can change, delete, and enter a New Shipping Address.
Expected shipping costs are displayed. Make sure that the shipping cost does not exceed the available balance. In the Comment field, you can include your comments about the order and delivery. Click the Order button to finalize your order.
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If you click on the Yes button after the Only virtually option in the Enter e-mail addresses for sending section, an e-mail address column will appear in the input table. If this option is chosen, the card will be sent to the customer by e-mail. Important: this does not mean automatic registration.
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For virtual orders only, the production process can take from five minutes to a few hours, depending on the quantity.
You can view your completed virtual order by clicking on the eye (
) icon in the Card Order submenu.
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Click on the Download button on the Order data sheet to download your card in pdf format and keep a hard copy for you to use.
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When the production is finished, our platform will send the (membership) cards to their owners one by one by e-mail with the text you have specified, if you have selected the Enter email addresses for sending section.
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Your virtual card will appear in the Bercode app after scanning the barcode in the pdf.
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