If you have any questions, please refer to the following pages:

1. You can learn how our platform works by watching this short video:

2. You can find out about our services by clicking on the appropriate words: bercode holders benefits, bercode issuers benefits, bercode merchants benefits.

3. Details on how to use our platform can be found here:

If you don't get the right answers, then ...

1. You can ask your questions directly by clicking the Message (chat) icon at the top of the page after logging in.
2. If you would like to ask or send a message without registration, please enter your details here.
3. If you would like to send a message from your own correspondent address, you can also send an e-mail to [javascript protected email address] address.
4. If you would like to make an enquiry by phone, you can do it on weekdays between 9 am and 5 pm (Pacific Time) at this number: +1 (310) 695-1717

Report an error

If you would like to report a point of acceptance error, please follow the steps below:

1. Select the relevant point of acceptance in the web/application!
2. Click/tap on the name of the point of acceptance!
3. Click/tap on the yellow triangle icon in the upper right corner!
4. Enter the details of the error!

After the report, the acceptance point will be contacted within one working day, and feedback will be sent to the reporter on the resolution of the problem.